Our Store Policy

Shipping Policy
At Hot Peony, every order is prepared with care to ensure your luxury hair arrives beautifully packaged and ready to enjoy.

All shipping rates are calculated and paid by the customer at checkout. We currently ship through USPS, and shipping options may vary based on the destination, package weight, and delivery speed selected at checkout.

Please allow 2–5 business days for order processing before your order ships. Processing times may vary for custom, specialty, or made-to-order hair pieces.

Once your order has shipped, you will receive a tracking number by email. Hot Peony is not responsible for shipping delays, lost packages, or delivery issues once an order has been accepted by the carrier. However, we are happy to assist with tracking information or guidance if an issue arises.

Please make sure your shipping address is correct before placing your order. Hot Peony is not responsible for orders shipped to an incorrect address provided at checkout.

Return & Exchange Policy
Due to the personal and hygienic nature of hair extensions, toppers, wigs, and hair replacement products, all sales are final once an order has been shipped, picked up, opened, worn, altered, brushed, styled, colored, washed, cut, installed, or removed from its original packaging.  We do not accept returns or exchanges on used, customized, installed, or altered hair products.

If you believe you received the wrong item or your order arrived damaged, please contact us within 48 hours of delivery with your order number, photos of the item, packaging, and a description of the issue.

Eligible concerns will be reviewed by our team. If approved, we may offer a replacement, exchange, or store credit at our discretion. To protect the quality and integrity of our products, unauthorized returns will not be accepted.

Privacy Policy
Hot Peony respects your privacy. When you place an order, book a consultation, or contact us through our website, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and order details.

This information is used to process orders, provide customer service, schedule appointments, send order updates, and improve your shopping experience.
We do not sell or rent your personal information. Payment information is processed securely through our website payment provider and is not stored directly by Hot Peony.
By using our website, you agree to the collection and use of your information for business and order-related purposes.

Terms & Conditions
By placing an order with Hot Peony, you agree to our store policies, including our shipping, return, exchange, cancellation, and product care terms.
Hot Peony provides luxury hair extensions, toppers, and hair replacement solutions designed to enhance confidence, fullness, and personal style.
Product colors, textures, density, and appearance may vary slightly due to lighting, screen settings, natural variation, and customization. We cannot guarantee an exact match based solely on online images.

For the best result, we recommend booking a consultation or professional color match before purchasing hair extensions, toppers, or hair replacement pieces.

Hot Peony is not responsible for damage caused by improper installation, coloring, bleaching, heat styling, washing, product buildup, or failure to follow recommended care instructions.

All content, product descriptions, images, branding, and website materials are the property of Hot Peony and may not be copied, reproduced, or used without permission.

By using our website and purchasing from Hot Peony, you acknowledge and agree to these terms.

Additional Store Information

Local Pickup Policy
Local pickup is available by appointment only.  Please wait until you receive a pickup notification before arriving. Orders are not available for pickup until they have been confirmed as ready. Please bring your order confirmation and a valid photo ID at the time of pickup. Pickup appointments must be scheduled in advance to ensure your order is prepared and available for you.

Custom Order Policy
Custom hair orders, color-matched pieces, specialty toppers, hair replacement solutions, pre-orders, and personalized extension selections are created or sourced specifically for each client.
Because of the personalized nature of these items, all custom orders are final sale and cannot be canceled, returned, or exchanged once processing has begun.  We recommend confirming all details, including color, length, density, texture, and product type before completing your purchase.

Hair Care Disclaimer
To preserve the beauty and longevity of your Hot Peony hair, we recommend using professional, sulfate-free products and following all care instructions provided with your order.

Avoid excessive heat, harsh brushing, sleeping with wet hair, chlorine, saltwater, heavy oils, and non-professional coloring or chemical treatments.
Hair extensions, toppers, and replacement pieces require proper maintenance and gentle care. Longevity will vary based on product type, usage, styling habits, and aftercare.

Hot Peony is not responsible for damage caused by improper care, coloring, installation, heat styling, product buildup, or failure to follow recommended maintenance instructions.

Damage caused by improper care, coloring, installation, or styling is not eligible for return, exchange, or replacement.

Product Disclaimer
Hot Peony provides luxury hair extensions, toppers, and hair replacement solutions designed to enhance confidence, fullness, and personal style.
Because hair products may vary slightly in tone, texture, density, and appearance due to lighting, screen settings, natural variation, and customization, we cannot guarantee an exact match based solely on online images.

For the best result, we recommend booking a consultation or professional color match before purchasing hair extensions, toppers, or hair replacement pieces.

Hot Peony is not responsible for damage caused by improper installation, coloring, bleaching, heat styling, washing, product buildup, or failure to follow recommended care instructions.

Cancellation Policy
Orders may be canceled only if they have not yet entered processing, customization, packaging, or shipment.
Once an order has begun processing, it may no longer be eligible for cancellation.

Custom orders, specialty hair pieces, toppers, hair replacement solutions, and made-to-order items cannot be canceled once processing has started.
To request a cancellation, please contact us as soon as possible with your order number.